Terms & Conditions
Best Advice & Insurance
CHF Decluttering will always give advice in good faith.
However, it will always remain your decision as to whether or not you accept the guidance given as well as whether or not you donate, recycle, repair or dispose of specific items. Please note that CHF Decluttering will not accept responsibility for the consequences of the decision.
Occasions may arise where you possess high value items, and therefore you must acknowledge that those employed by CHF Decluttering are not qualified valuers, should the need arise to value items for insurance purposes.
Those employed by CHF Decluttering carrying out your personalised decluttering service hold Professional Indemnity cover and Public Liability cover.
Whilst we endeavour to always handle your possessions with care, accidents may occur.
CHF Decluttering will not be liable for any damages or losses incurred, therefore, we ask that you have appropriate insurance cover to compensate you accordingly.
Free Virtual Consultation & Session Deposits
The introductory virtual call is free and 20 minutes long. Thereafter, if you wish to engage with CHF Decluttering’s services, you can select a package that makes sense to you.
A 50% deposit is payable at the time of the session booking. Please indicate acceptance of these terms by ticking the box at the time of booking (the terms and conditions will always be available on the website should you require a copy of them).
Hours of Work Including Breaks
Bookings will be based on an agreed prearranged number of hours, and an upfront 50% deposit will be taken at the time the booking is made. CHF Decluttering will confirm the booking via a booking confirmation email.
Due to the nature of the service provided, it is impossible to accurately calculate the hours required for the job.
Work is carried out in 1-hourly, 3-hourly and 6-hourly sessions across weekdays, weekends and bank holidays between the core hours of 10am-4pm.
Hours charged will be based on actual hours worked.
The hourly rate starts from £80 per hour for a 6-hourly session on a weekday.
Additional hours outside of the core hours mentioned above will be charged starting from £160 an hour.
Short breaks are required and will be included within the booked session.
These short breaks may include toilet breaks, water breaks and rest breaks.
It is important to keep hydrated, pace yourself, and reflect on progress made.
3-hourly sessions will include a 15 minute break for rest.
6-hourly sessions will include a 30 minute break for lunch.
Limits of Work Including Removal of Items
CHF Decluttering endeavours to help you achieve your desired clutter free space.
CHF Decluttering is not a professional cleaning company, therefore, a very light cleaning service can be provided.
CHF Decluttering is not a professional removals company, advice will be provided. Relocation of some items will not be possible where heavy lifting or moving is involved, e.g. a washing machine, a fridge/freezer, heavy furniture. However, CHF Decluttering can assist with arranging collections of items to be donated, recycled or disposed of.
If access to desired areas are unsafe to reach, e.g. lofts, garages and sheds, these areas might require additional service providers and you must cover the additional charges directly with the additional service provider.
When it comes to the removal of items from your premises, this will require your authorisation.
CHF Decluttering can help you with for example: arranging skip hire, charity collections and local council collections. However, any additional costs will need to be invoiced directly to you and paid by you.
Travel
CHF Decluttering is based in the Borough of Dacorum (Hertfordshire) and serves customers in Hertfordshire, Bedfordshire, Buckinghamshire, London and beyond.
Mileage is complimentary within the Borough of Dacorum.
Business mileage will be charged at 45p per mile for the first 10,000 miles, and 25p per mile thereafter in line with gov.uk for customers living outside of the Borough of Dacorum.
If there is no off road or free parking, the customer will cover the parking costs.
Tolls will be an additional charge to the customer if applicable to complete the service e.g. London’s Congestion, M6 tolls, Dartford Crossing, etc.
For any decluttering customers living outside of the areas mentioned above, aspects such as distance, accommodation, travel time and expenses may all be included in the invoice as additional charges.
Payment Terms
CHF Decluttering will issue you an invoice at the end of the session which is payable at completion of the session.
You can pay in cash or via bank transfer.
Overtime occurs when the session booked has elapsed, it is calculated by the hour and is charged at double the hourly rate of the session booked.
Cancellation
CHF Decluttering has the right to cancel the contract due to unforeseen circumstances, and will try to reschedule as soon as is possible or give a full refund of the deposit paid.
You, the customer, have the right to cancel the contract due to unforeseen circumstances. However, any expenses paid in advance, including travel for which full refunds cannot be obtained will not be refundable in any circumstances that result in you being invoiced at the time of cancellation.
If you cancel up to 72 hours before the start of the session, you will be charged 25% of the entire session fee.
If you cancel up to 48 hours before the start of the session, you will be charged 50% of the entire session fee.
If you cancel within 24 hours of the start of the session, you will be charged 100% of the entire session fee.
The cancellation charge for postponing a cancelled session may be waivered at the discretion of CHF Decluttering.
Confidentiality & Privacy
CHF Decluttering provides a professional decluttering service.
We will not disclose client information such as: the client’s personal life, the client’s business life, the client’s possessions, etc, to name but a few examples to third parties. (Please note that this list of examples provided is not exhaustive.)
However, with your permission, any content that you allow us to use will be unidentifiable, for example, “Home Decluttering Customer, Hertfordshire”.
Examples of content include, but are not limited to, photos, videos, written testimonials, and the personalised service you received, e.g. how long the space decluttered took, how big the space decluttered was, how many spaces were decluttered, if you are a returning customer, which solutions were established and implemented (including storage and styling solutions).
The content on our website and social media platforms will assist future customers to make a more informed decision as to whether or not engaging with CHF Decluttering is the right decluttering service provider for them.
CHF Decluttering has registered with the ICO (Information Commissioner’s Office).
Photographs & Social Media
CHF Decluttering will take before, during, and after photos and videos throughout the session for a variety of reasons.
First and foremost, the photos and videos will serve as a reference point for you to remind yourself of how the space was versus how the space is now.
The photos and videos will help analyse the space you have and any storage requirements.
With your permission, these photos and videos will be used on CHF Decluttering’s social media accounts and/or website. You will never be tagged in these posts. The posts will be anonymised and will not compromise your privacy data including, but not limited to your name, location, and family photos contained within the photos and videos.
Associations & Memberships
CHF Decluttering has employees who are pending their accreditation from Dilly’s Dollies (Dilly Carter from BBC 1’s Sort Your Life Out).
CHF Decluttering is in the process of applying to be a member of APDO UK (The Association of Professional Declutterers and Organisers) and abides by their Code of Ethics: https://www.apdo.co.uk/code-of-ethics/
CHF Decluttering has employees who are members of the global professional accounting body ACCA (Association of Chartered Certified Accountants).
CHF Decluttering has employees with Basic DBS checks (Disclosure and Barring Service).
CHF Decluttering has registered with the Environment Agency as an upper tier waste carrier, broker and dealer in order to assist with removal of items.